Terms and conditions

§ Privacy policy

We process your data in accordance with applicable law, including the EU General Data Protection Regulation.

§ Range

We at Cooee Design reserve the right to make changes to our range if a product sells out. We also reserve the right for any errors in texts on kidsconcept.se. As all screens differ, we cannot in any way guarantee that our pictures accurately reflect the true colours or appearance of our products.

§ Prices and payment – Private Individual

All product prices are stated inclusive of VAT. You can see the total price in the shopping cart, including all fees, such as VAT and shipping. We reserve the right to adjust prices and for any pricing errors. Payment is handled by Klarna. You can read more about their terms on their website. 

§ Newsletter

When purchasing in our webshop, you agree to us sending you order confirmations, delivery confirmations, and other important information about your purchase. You are also accepting us sending you e-mails with, for example, helpful product information, competitions, offers or news. You can unsubscribe from our newsletters at any time.

§ Delivery

All items that are available to order are in stock for immediate delivery. Handling times may differ depending on the circumstances, such as high order volumes and holidays.

§ Uncollected packages

Uncollected goods will be returned to us automatically after around 14 days. For any package that is not collected, we reserve the right to charge a fee for return shipping, a carrying fee, and a handling fee of 15 euro.

§ Right to cancel

Your right to cancel is valid for 14 days. When you inform us of your wish to exercise your right to cancel, you must clearly state this. The period of your right to cancel starts from the day you receive the item or a significant part of it.

You must use the prepaid customer returns label included with the shipment when returning the item. If you choose a different way to return the item, you, the customer, are responsible for the cost of the return. For us to approve a cancelled purchase, your item must be returned to our warehouse intact and in its original packaging. Therefore, all goods should be carefully packaged to avoid damage as you as the customer are responsible for the transport risk when returning goods to our warehouse. See also the Swedish Consumer Agency and the Swedish Distance Contracts Act, as well as the EU’s online dispute resolution service at https://ec.europa.eu/odr.

We will refund you as quickly as possible and no later than 30 days from the day we receive the item back.

§ Force majeure 

We at Cooee Design accept no responsibility for delays caused by circumstances outside our control. Such circumstances include a labour market conflict, war, fire, terrorist attack, a change in government regulations, technical problems, sabotage, major accident, or other types of natural disasters. Cooee Design is exempt from paying damages and other sanctions in these circumstances. Should any such situation arise, Kid’s Concept will inform you of the current situation. If the circumstances last longer than two months, both you and Cooee Design have the right to cancel the purchase.